Department: Sales & Marketing Department
Reports to: Business Implementation Manager
Classification: Non-Exempt
Job Description: This position will be the point of contact for all business customers, including former, existing, new and potential; opens and closes sales and promotes services of the company while dealing with new and existing customers; attends expos, fairs, and other functions promoting the Company; assists customers with escalated billing inquiries. Initiates and completes service orders for new service, disconnects, and other miscellaneous changes to customers’ accounts. Effective with inside sales, cold calls, and team sales activities. Accountable for meeting or exceeding sales goals. Job consists of other miscellaneous functions to assist in the operations of the department.
Qualifications and Skills:
- Must enjoy working in sales and customer service with a winning attitude.
- Friendly, courteous, patient and professional in dealing with customers to promote a high
degree of customer service. - Basic knowledge and experience working with Microsoft Word & Microsoft Excel
- Able to learn functions associated with processing service orders.
- Ability to multi-task frequently on a daily basis.
- Projects a professional appearance as well as maintain a professional office environment.
- Organizational skills to track service orders and ability to return to interrupted activity
when multi-tasking. - Analytical ability using common sense based thinking to resolve customer issues.
- Willingness to learn rules and regulations of telephony and adherence to applying them.
- Attentive to details; performs with a high degree of accuracy.
- Trustworthy and respectful of confidential information.
- Must be able to work harmoniously with others in a team spirited environment.
- Reliability to follow-up with incomplete assignments.
- Flexible in working scheduled hours as mandated by the Company and shared amongst
the workgroup. - Attendance dependability is paramount to the operations of the department.
- Ability to lift and carry 50lbs.
- Insurable with our driving carrier.
Work Hours: 40 hours per week unless assigned to work weekends or extended time for sales and marketing
events/activities.
To respond or send a resume please email our Human Resources Team at nitcohr@nitco.com. You can also see these postings and reply at www.indeed.com.
