Jobs / careers / help wanted for Copper & Fiber Splicer, Wireless Network Tower Climber, Boring Machine Operator at NITCO Internet Providers, Home Phone Company, Skitter TV, Northwest Indiana, Hebron, Rensselaer, Valparaiso, Chesterton, NWI

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If NITCO has any job openings or any positions available, we will post them here. Do not be discouraged if there are no positions available... we are always interested in networking with new and interesting people!

Department:
Business Office
Posted on:
March 30, 2021, 4:09 pm

Job Description:
Serves as primary phone support for broadband users for current services offered by NITCO, which includes but are
not limited to Internet, Domain hosting, IPTV, and VoIP by providing technical assistance and guiding the users to
connect or troubleshoot their service problems; provides technical assistance within NITCO to Customer Service
Representatives and Field personnel as a resource for solving service problems for customers. Works with
outsourced technical support to coordinate NITCO’s processes and ensure proper documentation of service calls
with follow-up to ensure quality service to customers. Analyzes call volumes to determine if a major outage has
occurred and affected areas; Keeps current with technology to provide technical support for broadband users and
new services; Provides reliable solutions for cost control to NITCO by reducing the amount of home visits and calls
forwarded to outsourced vendor. Assist Central Office in configuration and troubleshooting of VOIP equipment at
customer locations; which includes routers, switches, SIP phones, and ATAs. As new services are rolled out such as
security, support for these services will be required as well.

Qualifications:

  • Highly skilled in customer service to handle difficult and frustrating situations
  • Advanced knowledge of the Windows Operating System and its components
  • Knowledge in PC software and hardware troubleshooting
  • Technical support experience required with familiarity of dial-up, wireless, fiber, and DSL services
  • Knowledge of VoIP servers preferred
  • Analytical ability to identify and resolve problems
  • Knowledge of various email solutions
  • Networking knowledge required
  • Basic knowledge of Linux and VM technologies
  • Ability to learn new technologies as they emerge

Competencies:

  • Ability to multi-task
  • Extremely patient in difficult customer situations
  • Detail oriented
  • Detailed with documentation
  • Reliable and able to work independently
  • Dependable
  • Occasionally lifts up to 20 pounds
  • Sitting 80-90% of the time
  • Keyboarding greater than 70% of the time

 


Send resume to: nitcohr@nitco.com
Department:
Business Office
Posted on:
January 25, 2021, 11:38 am

Job Description

Serves as primary point of contact for all customers, including former, existing, new and potential; Answers incoming calls and routes to the appropriate departments and personnel; Opens and closes sales and promotes services of the company while dealing with new and existing customers; attends expos, fairs, and other functions promoting the Company; assists customers with billing inquiries. Initiates and completes service orders for new service, disconnects, and other miscellaneous changes to customers’ accounts; investigates long-distance calls; investigates credit reference for new customers; receives and processes customer payments; reconciles cash drawers; prepares reports; attends departmental meetings upon request; cold calls to potential and existing customers; assist Sales and Marketing with surveys; track all customer contacts; performs other miscellaneous functions to assist in the operations of the department.

May be responsible for cross-trained duties in other departments as necessary and assigned by management. May be required to travel between the Rensselaer and Hebron offices at times. Rensselaer CSR responsible for the daily deposit.

 

Quallifications and Skills


• Must enjoy working in customer service and meeting the needs of customers
• Friendly, courteous, patient and professional attitude in dealing with customers to promote a high degree of customer service
• Basic knowledge and experience working with Microsoft Word & Microsoft Excel
• Able to learn functions associated with processing service orders and customer payments
• Ability to multi-task frequently on a daily basis
• Display a professional appearance as well as maintain a professional office environment
• Organizational skills to track service orders and ability to return to interrupted activity when multi-tasking
• Analytical ability using common sense based thinking to resolve customer issues
• Willingness to learn rules and regulations of telephony and adherence to applying them
• Attentive to details; performs with a high degree of accuracy
• Trustworthy and respectful of confidential information
• Must be able to work harmoniously with others in a team spirited environment
• Reliability to follow-up with incomplete assignments
• Flexible in working scheduled hours as mandated by the Company and shared amongst the workgroup
• Attendance dependability is paramount to the operations of the department.


Send resume to: nitcohr@nitco.com
Department:
Outside Plant - Construction
Posted on:
January 25, 2021, 11:38 am

Job Purpose:
The construction worker will be required to do labor intensive work such as digging, pulling, pushing, and heavy lifting. The individual will be operating heavy machinery such as backhoes, and boring machines for the placement of copper and fiber optic cable as well as working with aerial cable. A CDL license is required to operate the construction vehicles.

Job Description:

Places and maintains cable within underground conduit system; places direct buried cable using plowing, digging, and trenching equipment; installs and removes aerial cable, including installation of messenger strands and transfer of cable and equipment from old poles to new poles; sets poles using a pole truck and digging and bracing equipment; installs central office feeder and distribution cable; requires familiarity with all RUS practices and standards; performs other duties when needed to assist in the operations of the department.

Qualifications and Skills:
CDL Class A driver's license required to transfer to Lineman position
Insurability with company's carrier
Experience in operating construction equipment
Ability to meet attendance schedule with dependability and consistency
Must be willing to work weekends and emergency callouts

Physical Requirements:
Ability to lift 50 pounds frequently above head
Adaptable to extreme degrees of weather conditions
Physical labor to use a shovel for digging, pulling and pushing heavy cable
Use hands to finger, handle, feel or operate objects, tool, or controls


Send resume to: nitcohr@nitco.com
Department:
Outside Plant
Posted on:
January 25, 2021, 11:39 am

Job Scope:
Installation and repair of telephone and broadband services for the following: T1, data, DSL, Adsl, Vdsl, and voice lines using various test equipment, modems, and basic networking knowledge.

Job Description:
The candidate must have a valid driver’s license that would qualify the current company’s carrier to insure the individual for traveling with the use of a company vehicle to residential and business customers for the installation and repair of the company’s services. The candidate is responsible for performing all duties associated with installing and repairing telephone and broadband services. The duties include, but not limited to, grounding and bonding cable, inside wiring and rewiring of residential and business locations including CAT 5 wire, working aloft on ladders and in bucket trucks, and the ability to work in confined spaces, such as closets and crawl spaces. The position will require the use of test meters and interpretation of results. Basic knowledge of electrical theory for understanding and analyzing causes and effects of problems is required in order to trouble shoot and repair the service problem. Broadband services require the use of computers, with basic knowledge of modems, routers, home networking and being familiar with Windows Operating System and its components. The candidate will be working with various types of modems and routers and is required to be familiar with its configurations. When inside the customer’s premises, the individual will be required to respect the customer’s home and business environment, and provide courteous and professional service. The technician is encouraged to recommend Nitco products while at the customer’s premise that may benefit the customers’ needs, such as increasing upload and download speeds and current promotions. Due to the rapid change in technology other duties may be assigned as needed to keep current with the industry.

Qualifications and Skills:

Experience preferred, but may be learned in the following:
Working with test meters – ohm meter, JDSU, 965, and fault locater
Working with cross-connect boxes
Grounding and bonding of cables as well as grounding protectors
Toning of wires and cables
Reading facility maps
Wiring and rewiring residential and business locations
Operating a bucket truck if trained and qualified as per DOT regulations

Knowledge is required in the following:
Computers, laptops, modems and routers
Configuration of different brands of modems and routers
Windows Operating System and its components
DSL, ADSL, VDSL
Electrical theory of shorts, grounds, and opens
Home networking

Abilities:
Ability to lift 50 lbs. above head
Ability to perform duties aloft on a ladder, pole or in a bucket from a bucket truck
Ability to work in extreme weather conditions
Ability to work in confined spaces

Requirements:
Must be professional and courteous to customers and respect customer’s property
Must be safety conscious and perform safe practices
Must be accepted by NITCO’s Insurance Company as an insurable driver
Must be willing to work Saturdays and emergency callouts when needed
Must be able to work independently
Must keep accurate and current inventory of materials used and turn in paperwork timely
Must keep assigned vehicle organized and manageable
Must be trainable and willing to learn


Send resume to: nitcohr@nitco.com
Department:
Lands and Buildings
Posted on:
March 29, 2021, 3:10 pm

Lawn crew members are expected to mow and bag grass using various mowers. Edge grass at curbs and walkways.

Blow leaves and clippings. Prune shrubs and clear debris. Pull weeds as needed. Clean up trash,  limbs, and rocks on NITCO properties.

Maintenance of lawn equipment. All other jobs as assigned.

 

Must be 18 years or older and have a clean driving record


Send resume to: nitcohr@nitco.com

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