Job Description:
Primary job tasks will be assisting in the configuration and support of HPBX and VOIP services for customers. This includes but is not limited to configuring network equipment, ATAs, and SIP phones for use with VOIP services; assisting in the running of network cabling for connecting devices; assisting in turn up of SIP trunks with customer; and troubleshooting issues with calls or voice quality issues. In addition to SIP based services some work with be done with configuring PRI or SIP to PRI solution to hand off T1s to customers for legacy PBX systems. Secondary job task will including assisting in basic central office duties such as checking customer connection status, running test for field techs, and any other place where other central office personal need assistance.
Job is full time 40 hour a week position (8 – 5 M – F) with possibility of call outs and night / weekend work for installs that need to occur outside of normal business hours.
Qualifications and Skills:
• Must be able to handle difficult and frustrating situations due to nature of customer base being supported
• Existing knowledge of VOIP preferred
• Analytical ability to identify and resolve problems
• Networking knowledge required
• Ability to learn new technologies as they emerge with little trouble
• Valid driver’s license required
• Must be able to work unsupervised and still keep on task to complete a job correctly and efficiently
Competencies:
• Ability to multi-task
• Extremely patient in dealing with customers
• Detailed oriented for descriptive documentation of calls
• Reliable for working independently and performing a thorough job
• Dependable attendance
Physical Requirements
• Occasionally lifts up to 30 lbs.
• Sitting 80 to 90% of the time
• Keyboarding greater than 70% of the time
To respond or send a resume please email our Human Resources Team at nitcohr@nitco.com. You can also see these postings and reply at www.indeed.com.
